How to Market Products vs Services Online: Tips, Techniques, and the Ultimate All-in-One Tool

In ecommerce, there's no such thing as a one-size-fits-all marketing strategy. You can't apply the same marketing techniques to different types of offerings. The trick lies in tailoring your approach, especially when you're dealing with the distinct demands of products vs services.

Understanding the differences between product marketing and service marketing is key. It's knowing that you shouldn’t try to sell shoes to a mermaid or pitch a luxury cruise line to someone who suffers from seasickness. 

Marketing missteps like that don’t just miss the mark; they leave your audience so confused and disinterested that they might stop following you altogether.

In this article, we'll explore the ins and outs of marketing both products and services, looking at what works and what might be a bit tricky for each. Plus, we’ll spotlight how Pretty Links can strengthen your marketing efforts, no matter what you’re selling! 

With features that cater to all types of ecommerce marketing, our WordPress plugin is designed to be the perfect companion for your strategy.

The Importance of Online Marketing

Online marketing, also known as digital marketing, is the powerhouse move behind amplifying brand presence and promoting its products or services in the digital world. It's using the internet's various channels – social media, email, search engines, you name it – to get the word out and connect with your audience.

Nowadays, online is where everyone's audience is spending a huge chunk of their time. With billions of people globally plugged into the internet daily, it's a no-brainer that digital platforms are ideal for catching their attention.

Online marketing also has one of the biggest influences on purchasing decisions. The consumer's journey often begins by taking to the internet – browsing, comparing, and reviewing before they buy. 

 A strong online presence means you're right there with them, guiding their choices.

What really sets online marketing apart is the ability to connect with customers on a personal level. Through targeted strategies, you can tailor your message to speak directly to different segments of your audience.

Online marketing is the real deal. It's not just some passing trend. It's a must-do for any brand or business looking to hang out where their consumers are and boost sales.

Breaking it Down: Online Marketing for Products vs Services

Promoting products and selling services are two completely different ball games. You’re looking at separate leagues, each with its own playbook and winning strategies.

Coming up, we’ll slide into the specifics of what sets these two marketing strategies apart. We'll also shine light on the hurdles you might face in both arenas and give you some pro tips on how to leap over them.

The Basics of Product Marketing

Product marketing focuses on driving demand and desire for the physical attributes and benefits of an item. 

As the marketer behind this driving force, that means you need to have a deep understanding of the product itself – from the little details to the big selling points. 

Then you need to communicate these values in a way that really clicks with your target audience, convincing them this product isn’t just a want, but a need! 

Start by zeroing in on the product's unique selling proposition.

Do some digging and discover what sets your product apart:

  • Is it the newest model on the block?
  • Does it feature groundbreaking innovation?
  • Is its durability top-notch?
  • Has it gained popularity for good reasons?
  • Is it the most cost-effective choice out there?

You want to identify the standout factor(s) and use it as the centerpiece of your marketing efforts.

Next, get to know your audience inside out.

Understand their needs, preferences, and lifestyle. This often involves researching your target demographic to answer questions like:

  • What are they actively seeking in a product?
  • What specific needs do they have?
  • What pain points could your product address?
  • What preferences do they lean towards?
  • What are their top priorities when choosing a product?

Your goal is to find the connection between the product and the customer. That way you can come up with messaging that ties the product to the customer's lifestyle.

This it's showtime!

Bring your product into the spotlight through a variety of online channels. You need eye-catching visuals that grab attention, making potential customers see your product as a part of their world. 

Think vibrant ads, social media posts that pop, and maybe even some influencer collaborations for that extra oomph.

Influencer Zach King teams up with Dick's Sporting Goods in a “magical” product marketing video

But here's the catch – in the online world, your customers can't physically touch or try your product. So, your words need to do the heavy lifting. 

Content such as blog articles should be so descriptive and engaging that customers feel like they can almost touch and experience the product through their screens. 

The Basics of Service Marketing

Service marketing gets people excited about something they can't physically touch, like a digital subscription or a home cleaning service. Unlike product marketing, where you're showcasing tangible items, here you're selling experiences and outcomes.

Your aim as a marketer is to promote services in a way that's not just informative, but also strikes a chord with your audience on a personal level.

The first step is building trust.

In the world of services, trust is everything. Your customers are going to base their decisions on what they hear about a brand and how they feel after reading: 

Check out user testimonials on review boards for valuable insights on a service

These elements act as social proof, reassuring potential customers about the quality and reliability of your service.

Then you want to take facts and turn them into stories that resonate.

How? By explaining exactly how that service can make a difference in your reader's life:

  • Does it solve a problem? 
  • Does it make day-to-day life easier? 
  • Does it shave off hours from their busy schedule?
  • Does it bring a sense of comfort or security?
  • Is it an innovative solution to a long-standing issue?
  • Does it offer a unique experience that's not available elsewhere?

Stories help potential customers visualize the benefits of a service in a relatable and compelling way.

And even though your service is intangible, don’t rule out the power of visual content completely.  Visual aids such as video demonstrations or infographics can help: 

  • Demonstrate the user-friendliness of the service
  • Illustrate the results or benefits with before-and-after visuals
  • Provide a sneak peek into the behind-the-scenes workings
  • Highlight customer testimonials or success stories
Dr Squatch Soap Co 5 star review video example

Use these tools to really bring services to life online, making it more appealing, understandable, and desirable. 

Personalization makes the difference.

Tailor your messages and content to address the specific needs and interests of your target audience. 

The more relevant your marketing feels to an individual, the more likely they are to engage with your service.

How Pretty Links Make Marketing Easier for All 

Pretty Links is an incredibly versatile plugin, offering a range of features perfect for all kinds of marketing strategies.

Whether you're pushing products or hyping up services, this plugin has the tools to make your marketing life a whole lot easier.

Links that Tell the Full Story

Pretty Links takes regular links and transforms them into something special.

Instead of tossing out a random link that leaves readers in the dark, share a personalized URL that acts as a guiding hand, showcasing your brand and giving them a glimps of where they’re headed. 

Shorten and Brand Affiliate LInks with Pretty Links

For example, a URL like “yourbrand.com/stanley-cup” instantly clues readers in about the product, setting expectations and building excitement.

Similarly, for service marketing, a link like “yourbrand.com/free-seo-audit” informs and intrigues, making your offer irresistible.

Personalized links turn every click into a storytelling opportunity. This approach enhances trust and increases the likelihood of clicks, as your audience feels more informed and engaged from the get-go. 

With customized links, each URL becomes a clear preview of the great content and offers that lie ahead.

Show and Tell Product Displays

Now here’s a Pretty Links tool made especially for your product marketing toolkit: our Product Display add-on. If you're looking to make your products leap off the screen and capture the reader’s attention, this is exactly what you need to make that happen!

Pretty Links Product Displays let you craft an entire online shopping experience right on your site, almost as if you're bringing a virtual store to your readers' fingertips. 

Imagine them scrolling through your blog, and suddenly, your products come to life with striking visuals and the must-have details:

But it's more than just about grabbing attention. Each product display opens up a world of information. Whether it’s:

  • Expanding on product specifics, 
  • Showcasing customer reviews,
  • Comparing similar products,
  • or linking to instructional content

This turns each showcase into a comprehensive hub, providing everything your readers want to know in one place.

And let's not forget the all-important “Buy Now” button. It's beautifully integrated into each display, making it super easy for readers to go from “just looking” to “heck yes, I'm buying this!” in just a few clicks.

Direct Payment Links

Now we’re going to switch gears a little bit, focusing not just on marketing a product or a service, but on marketing something that's uniquely yours. And that's where our newest tool, PrettyPayTM comes into play. 

Think of PrettyPayTM links as the cool cousin of our original pretty links. They come with all the customization bells and whistles, but with an added superpower: transforming browsing folks into happy buyers, all while flaunting your brand:

And here's the kicker – you can drop these links just about anywhere you please.  Whether it's in your lively social media posts, engaging emails, informative blog articles, or attention-grabbing digital ads, PrettyPayTM links seamlessly blend in, no matter the platform.

This adaptability is a huge plus. It means you can meet your audience wherever they hang out online and serve them a direct link to your product or service. 

And when it comes to sealing the deal, it's as easy as pie. No more confusing navigation through a maze of web pages for your customers. A simple tap on a PrettyPayTM link, and voilà, they're whisked away to a custom, brand-cohesive payment page:

It's this hassle-free approach that turns curious onlookers into enthusiastic buyers in a snap.

Link Management

Lastly, no matter what you're marketing, chances are you're juggling a ton of different links. Whether it's sharing your latest blog post or running those eye-catching ad campaigns, your marketing strategy is probably chock-full of URLs, each serving its own unique purpose.

Managing these links can be like trying to herd cats – each one going in a different direction, serving a different purpose. 

This is where Pretty Links steps in as a lifesaver, helping you keep all those links organized, manageable, and all in one easy-to-find place:

To add another level of tidiness, Pretty Links enables you to categorize links into folders specific to your needs, such as:

  • Campaign
  • Platform/Content type
  • Price range
  • Brand/Company
  • Seasonal
  • Geographical
  • Affiliate program/Network

Talk about having everything in its right place!

And instead of having to decipher the name of a product or service out of a long URL, Pretty Links allows you to transform lengthy, complex URLs into short, branded, user-friendly versions. Plus, with the ability to add keywords and tags, these links become instantly recognizable.

Moreover, Pretty Links' tracking feature provides invaluable insights. It allows you to monitor which links are performing best, giving you a clear picture of your traffic drivers: 

pretty-links-report

This information is crucial for refining your marketing strategies and focusing on what truly resonates with your audience.

Conclusion

When it comes to the showdown between product and service marketing, there's no clear winning strategy. Both offer plenty of room for creativity and strategy – as long as you stick to the unique strategies of each marketing style:

  • Product marketing is all about showing off the cool features, the sleek design, and the wow factor of your offerings. But remember, even the shiniest gadget won't make it big if it doesn't scratch that itch your customers have.
  • Service marketing thrives on building trust and delivering top-notch experiences. It's about making your customers feel like they're part of a club, not just making a purchase.

Whether you're promoting a product or delivering a service, Pretty Links offers a comprehensive solution to enhance your online marketing efforts and forge a more meaningful connection with your target audience.

  • Customizable Links: Make your links stand out with a touch of your brand's personality.
  • Attractive Product Displays: Create displays that catch eyes and open wallets. 
  • Smooth Link Management: Keep your online links tidy and trackable, saving you time and saving you from stress.
  • Direct Sale Paths: Turn link clicks into purchases, streamlining sales and enhancing the customer experience.

In today's ever-evolving marketing landscape, striking a balance between the strengths of both product and service marketing, adapting to market changes, and utilizing innovative tools and strategies is the recipe for success. 

Find that sweet spot, and you'll be on your way to marketing greatness!

When it comes to marketing, are you the storyteller who paints the picture of the perfect product or the relationship-builder who excels in service marketing? Let us know where your marketing heart lies in the comments below!

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About Katelyn Gillis

Meet Katelyn: your go-to gal for all things digital marketing. Holding the fort as a Copywriter II, she’s the friendly voice behind the insightful Pretty Links blog articles you know and love. What sets Katelyn apart isn't just her deep devotion to topics like affiliate marketing, SEO, and link management; it's her knack for turning complicated jargon into fun, friendly advice. Katelyn doesn't simply write about the digital landscape, she navigates it daily; staying ahead of trends and changes to ensure her readers are always in the know. She’s not here to bombard you with facts either; she’s passionate about strengthening your online marketing strategies, helping you discover new paths and the potential they hold.

Comments





1 Comment

    David Myth

    January 22, 2024

    Thanks for the article! Was great to learn about differences between marketing services and products.