Here at Caseproof we're heavily invested in making sure our users and customers get the support they need to take advantage of Pretty Links's awesome feature set. We want to be there for our users and customers when they have questions or problems. There are several ways to get support:
We've put together a pretty extensive User Manual for Pretty Links. This user manual covers topics to help you get started, figure out how to use Pretty Links's more advanced features and to troubleshoot issues if they arise. Most of the time if you need help the User Manual should be able to at least point you in the right direction.
If you're using Pretty Links Lite currently and have yet to purchase a Pro or Support license we still have several resources for you. You can access our Pretty Links User Manual ... even though this is for our pro version, it covers topics for our Lite users as well. If you have other questions that the User Manual doesn't cover you can feel free to post on our support forum at wordpress.org. We don't guarantee any kind of responsiveness from our support team answering questions on the public forum at wordpress.org but we do try to answer requests there when we can.
Please review our full support restrictions on our Terms & Conditions page.
If you've purchased a Pretty Links License and have an active Support License then you should have a username and password that will allow you to submit a support ticket at any time from our Premium Support Request page. When you submit such a support ticket you can expect a response within 1-2 business days. Our office hours are 9am to 5pm Monday through Friday US Mountain Timezone (excluding standard US Holidays).
We're a very small team and so we don't provide phone support freely to our Lite users or inclusively to our Pro Customers. However, we do provide screenshare support to Lite Users or Pro Customers upon request at the rate of $200 USD per hour.