At Caseproof we're deeply invested in making sure our users and customers get the support they need to take advantage of Pretty Links' awesome feature set. We want to be there for you when you have questions or problems. So we've made sure there are several ways to get support:
We've put together a pretty extensive User Manual for Pretty Links. This user manual covers topics to help you get started, figure out how to use Pretty Links' more advanced features, and to troubleshoot issues as they arise. In most cases, the User Manual should point you toward a solution.
If you're using Pretty Links Lite and have yet to purchase a Pro or Support license, we still have several resources for you. You can access our Pretty Links User Manual. Though the manual is for our Pro version, it covers topics for our Lite users as well. If you have other questions that the User Manual doesn't cover, feel free to post on our support forum at wordpress.org. We can't guarantee the level of responsiveness from our support team answering questions on the public forum at wordpress.org, but we do try to answer requests there when we can.
Please review our full support restrictions in our Terms & Conditions.
If you've purchased a Pretty Links License and have an active Support License then you should have a username and password that will allow you to submit a support ticket at any time from our Premium Support Request page. When you submit such a support ticket you can expect a response within 1-2 business days. Our office hours are 9am to 5pm, Monday through Friday, US Mountain Timezone (excluding standard US Holidays).