Troubleshooting

  • My Pretty Links Are Redirecting Slowly

    Because Pretty Links is a WordPress plugin that can run on many hosting configurations, alongside other plugins and themes, we cannot guarantee redirection performance. The good news: if your pretty links redirect slower than you’d like, there are things you can try to improve performance. Switch to Simple Click Count Tracking at Dashboard > Pretty… >


  • My Subscription Is Active but There’s No License Key

    Some users are experiencing this issue. Our team is working on identifying and fixing the root cause. Thank you for your patience as we work to resolve it. In the meantime, if you log in and your subscription shows as active but your account page does not show the license key, please contact support. They… >


  • Plugin .zip Antivirus Warning

    We’ve had reports that a file included in Pretty Links has recently shown as “potentially dangerous” in some virus scanners. These reports are false positives, and you can safely download and install the plugin. The false positive comes from a file we include from browscap.org. This text file helps Pretty Links identify which hits on… >


  • Pretty Bar Isn’t Working / 404-ing

    If your Pretty Bar is not showing properly, or returns a 404 error page, try the following to correct the problem. Make sure you are not using a secure (https) pretty link with an insecure (http) target URL, or vice versa. This is a limitation of Cloaking-type links; Is your host HostGator? HostGator is known… >


  • Pretty Links Clicks Higher Than Other Trackers

    Enable the Filter Robots feature under Dashboard > Pretty Links > Options > Reporting. Robots constantly crawl websites; enabling this option prevents known robots from being counted in your clicks. It works best when the Extended Tracking Tracking Style is also enabled. It’s also a good idea to add your own IP address (whatsmyip.org) and… >


  • Referrer Is Not Hidden

    In Pretty Links, set your redirect type to Meta Refresh or Javascript to replace the original referrer with the pretty link URL. See Understanding Redirect Types for details. So if the link was embedded on a page like https://www.coolforums.com/topic1/thread0/, the referrer would not be shown as that URL, but as the Pretty Link URL (http://yoursite.com/xyz)… >


  • Slug Is Already Taken

    Pretty Links reserves certain slugs and cleans the ones you enter. A “slug is already taken” message has three possible causes: the slug duplicates another link, matches a reserved pattern, or collides with existing site content. Pretty Links blocks WordPress core paths such as wp-admin and wp-json automatically. Your site can add its own reserved… >


  • Upgrading From Pretty Links Lite

    Upgrade Pretty Links Lite to Pro Log in to your WordPress dashboard as the administrative user. Open Dashboard > Pretty Links > Activate. Paste in your license key (from your account page). Save. You’ll receive a message at the top of the page letting you know you can upgrade automatically to Pro. Click the link… >


Docs Didn’t Solve It?

Send us a message and someone from our Support Team will be in touch shortly.