Terms and Conditions

1. Plugin Licensing

Pretty Links is licensed under the GNU general public license (http://www.gnu.org/licenses/gpl.html).

2. Automatic Upgrade Service

Access to our Automatic Upgrades Service is available to customers in accordance with the license purchased who have an active license key. A Blogger license provides automatic upgrades for a single site and a Developer license provides automatic upgrades for unlimited sites for you or your clients. You may not resell access to your license key.

3. Delivery

After we've successfully received payment, you will receive an email with the download link, username, and password. This may take up to 1 hour to arrive but usually arrives within minutes of placing an order. If you do not receive an email after this time period, please contact us. You may then login to your account to receive support. If you use the email address you used to purchase the plugin you will have instant access to all support related material.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are the property of Caseproof, LLC. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental, or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation published on PrettyLinks.com, is the property of Caseproof, LLC. Any replicated site content must be authorized in advance. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Caseproof, LLC.

6. Refund Policy

The Pretty Links no-risk money-back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that Pretty Links is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a refund must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement. Refund requests made after this 14-day period will not be granted.

We also offer refunds within the first 14 days following a subscription renewal for the full amount minus a 20% administrative fee (and possibly payment processor fees). Please note that we send a reminder about upcoming renewals, and it is the customer’s responsibility to cancel their subscription before the renewal occurs if they do not wish to continue. Refund requests for renewals made after the first 14-days following the renewal will not be granted.

7. Chargebacks & Bank Fees

License holders should contact us first regarding requests for refunds or to inquire about unrecognized charges before issuing a chargeback request with their bank. We reserve our right to dispute chargebacks if the charge is not fraudulent and no communication from the license holder is evident.

We will not, for any reason, reimburse you for banking fees such as, but not limited to, overdraft or currency conversion fees.

8. Support

Caseproof, LLC offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all third party components and plugins. We do not offer support via email or otherwise support WordPress or other WordPress plugins we have not developed.

Support is offered via a valid username and password. Purchasing a license gives you access to our Support Ticket system.

Support and access to our automatic product update system are provided for a term of 1 year from the time of purchase. After 1 year, you must purchase a license renewal in order to continue receiving support and product updates.

License holders are not permitted to re-post support content (including emails, support tickets, recordings of phone calls, or recordings of screenshares) or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the license. All access to support content will also be terminated, and product updates will be discontinued. Likewise, none of this content can be used as the basis for, or part of, any disputes arising from support or use of our plugins.